Exchange and Return Policy
•For your safety, makeup products, makeup tools and nail polish are non-refundable and non-returnable In the event of a defect in the product, compensation will be made based on this defect
•The customer is entitled to compensation for the value of the damaged product only in the event of a manufacturing defect, provided
that it is reported within 24 hours of receiving the order
• The cost of compensation for damage and loss, God forbid, outside the region
•If the product is damaged or missing due to an unintentional error or a reason beyond our control, we will transfer the product amount. to the customer's bank account within 3 days of notifying us of the complaint Replacement or compensation: If the customer wishes to obtain the missing product, the customer will bear all shipping and delivery
costs
•The store is not responsible for the delay of shipping companies in delivering the shipment, and our responsibility ends once the shipment is delivered to the shipping companies
• Mechanism for canceling/deleting/modifying orders
•The store has the right to cancel the order if the product is not available and refund the amount to the customer
•The store has the right to delete an unavailable product and ship the remaining products to the customer and deduct or refund the.
Q: How long is the period allowed for replacement or refund of the value of the damaged product
A: You can replace or return the damaged product within 3 days of receiving the order
Q: In case of a shortage in demand, what should I do
Contact us within 3 days of receiving the order and informing us of the problem via social media channels or via customer service WhatsApp on the number
0583780812
Q: In the return process, how can I get a refund
A: The amount will be refunded after the damaged product arrives to us and its condition is verified, and then the amount will be transferred to your account immediately.
Q: In the replacement process, what steps are taken regarding this
A: If you wish to replace the damaged product and choose the alternative product, please transfer the difference between the damaged product and the alternative product