Exchange and Return Policy

Return and Exchange Policy

  • For your safety, makeup products, makeup tools, and nail polish are non-refundable or non-returnable. In the event of a defect in the product, compensation will be based on that defect.
  • The customer is entitled to compensation for the value of the damaged product only in the event of a manufacturing defect, provided it is reported within 24 hours of receiving the order.
  • The cost of compensation for damage and loss, God forbid, is outside the region.
  • If the product is damaged or lost due to an unintentional error or a reason beyond our control, we will transfer the product amount to the customer's bank account within 3 days of reporting the complaint. Replacement or Compensation: If the customer wishes to obtain the lost product, the customer will bear all shipping and delivery costs.
  • The store is not responsible for shipping companies' delays in delivering the shipment, and our responsibility ends once the shipment is delivered to the shipping companies.
  • Order Cancellation/Deletion/Modification Mechanism:
  • The store has the right to cancel the order if the product is unavailable and refund the customer.
  • The store reserves the right to remove an unavailable product, ship the remaining products to the customer, and deduct or refund the customer the amount removed. If the shipping fee is paid by the store (discount code, offer, or similar) and the customer does not receive the order, it will be charged to the customer as it was paid by the store to the shipping company. If the customer wishes to modify the order, we will try as much as possible to modify the order without giving the customer sufficient notice, to the best of our ability.

Q: What is the timeframe allowed for replacing or refunding a damaged product?

A: You can replace or return the damaged product within 3 days of receiving the order.

Q: If there is a shortage in the order, what should I do?

A: Contact us within 3 days of receiving the order and inform us of the problem via our social media channels or via WhatsApp customer service at 0583780812.

Q: How can I get a refund during the return process?

A: The refund will be issued after the damaged product arrives and is verified. The amount will then be transferred to your account immediately.

Q: What steps are taken in the replacement process?

A: If you wish to exchange the damaged product and choose a replacement product, please transfer the difference between the damaged product and the replacement product.