Frequently Asked Questions

Q: Are the products original?

A: Yes, all our products are either original or a cheaper, identical alternative.

Q: Are the products certified?

A: Yes, all products are certified by the Food and Drug Administration (FDA) to ensure quality.

Q: What do we mean by FDA-certified products?

A: This means that the products have been tested and are safe for personal use and do not harm the skin.

Q: What is the return and exchange policy?

A: By decision of the Ministry of Commerce, there are no returns or exchanges for cosmetic products for everyone's safety.

Q: Is cash on delivery available?

A: Not available.

Q: How do I know if a product is certified?

A: There is a barcode or number on the back of each product that is verified using the FDA's "Tamenni" app, and the approval is displayed.

Q: Are the products harmful to the skin?

A: They do not cause any harm, and the products are 100% safe. Any product sold is first inspected by the FDA.

Q: Is the store certified?

A: Yes, it is certified, and the store also has a C.R. license from the Ministry of Labor and Commerce.